Shipping and Delivery Policy
The products presented on our website are not found in Brazil and are
shipped directly from our manufacturers located in the USA,
China, Sweden and Germany.
The estimated average delivery time for products is 10 to 20 business days,
There may be variations in the deadline by the Post Office, the Federal Revenue Service
and possible problems with postal strikes, in addition to other factors beyond our control.
under our control.
All purchases have a tracking code that will be sent to your email.
customer's email within 3 business days, which can be tracked from the moment it leaves the country of origin until it arrives at your home.
Delivery is always made by the Post Office, however, in some cases, such as
recipient absent, regions with delivery restrictions, among other reasons, the
The post office may leave a notice to collect the products at the nearest branch.
close to the address provided.
Based on our experience, 85% of products are delivered within
20 days after posting, or even less.
If the order is for 2 or more products, they may be
sent in separate shipments and a tracking code will be issued
for each product.
Please be careful when filling in the delivery address to ensure that
it is done within the established deadline. Remembering that the same
cannot be changed after 24 hours of placing the order on the website, as
within this period the product is separated for shipping, and also not
It will be possible to cancel the purchase after 24 hours.
As this is an international order, the tracking information on the
Post Office website may occur between 3 to 5 business days after the information is provided.
tracking code. Products damaged during shipping are the responsibility of the
responsibility of postal services.
The delivery address must be reviewed by the buyer.
before purchase confirmation, and if the product is returned by
incorrect address or insufficient data will be the sole responsibility of the
customer. In case of unsuccessful delivery attempts by the Post Office,
at the agency available for collection, but if not, it will be returned to
the sender abroad. After confirmation of resending, the delivery time
will be valid from the date of this confirmation, which will be recorded in the
order registration.
As this is an import service, each and every item of merchandise is
subject to bureaucracy or customs taxes.
The Cozinhando Coisas Store is responsible for any possible costs (fees,
charges and taxes) added by the government. The customer who is taxed has 48
hours to contact the company, sending the document
filled in at the post office that corresponds to taxation.
In case of resending, a new delivery period will apply.
If you have any questions regarding deadlines, our team will always be available.
available through the website's customer service channels or by email: cozinhandocoisas@gmail.com
When making a purchase, the customer will agree to the conditions and
rules determined by the Cooking Things Store.